Intercoms: Choosing the Right System in 2025

How to choose a video door intercom system

Suitable for use in a number of commercial and residential configurations, video intercom door release systems are an advanced form of entry point management allowing for visitors, building occupants and authorized employees to safely and effectively monitor access to their properties.

Door intercom systems with video monitoring capabilities present security teams, property owners and building tenants with the ability to view live and recorded images, which can be used to better manage a wider security network and to provide a higher degree of versatility than a standard audio-only intercom.

Modern video door entry systems support several advanced features including remote access, cloud-based management, AI integration and two-way video intercom communication, helping to measurably improve convenience for visitors and occupants alike. This guide will cover all that potential adopters of this technology need to know about the application, installation and benefits of front door video intercoms.

What is a video intercom system?

A video intercom system is a building access management tool featuring a camera, a method of audio communication, a connected door locking mechanism and an access management platform. When a visitor interacts with the system to request building access, the camera intercom system will send video and audio footage to the administrator, which could include a security team, resident or property owner.

Admins can then visually verify the visitor before unlocking the doors to the building, helping to prevent unauthorized individuals from trespassing on private property, and providing building management teams with video evidence of potential intrusion events to help deter crime.

Depending on the type of door video intercom system installed, admins are able to view and access live camera feeds either through an on-site monitor or remotely via a connected smart device. Further integrations can facilitate automated alerts, lockdown functions and time-based locks.

Video intercom system with door release mechanisms

One of the main benefits to the use of a video doorbell intercom system is the inclusion of a door release mechanism, as this configuration allows residents to remotely manage building access. Without this feature, the video intercom system must be wired to an additional door access controller.

Generally speaking, a video intercom system with door release functionality will feature either electronic or magnetic door locks. Depending on the video intercom installation, your door will either temporarily interrupt or activate power to the locking mechanism in order to unlock.

How do video door intercom systems work?

In simple terms, a video intercom doorbell system works by creating a video call between the hardware installed at a building entry point and a monitoring device controlled by a tenant or property owner. Once this connection is established, the tenant or property owner is able to visually verify the credentials of the visitor and choose whether or not to unlock the door from their monitoring position.

Video entry systems often feature I/O relays to connect with door release mechanisms, allowing users to remotely control the lock from their substation. A wired video intercom system relies on cabling to each video doorbell device and unit, while IP and wireless options leverage the Internet, desktop software and smartphone apps to connect individual users to their visitors.

With multi-tenant building intercom systems commonly used for apartments or large offices, a video intercom systems need to be able to route visitor calls to specific units or offices. Here, a visitor will request access using the main video intercom doorbell device installed at the entry point. In many cases, they will then be presented with a directory that can be used to locate the tenant that they wish to speak to.

Some wired video door release systems connect visitors automatically to specific users by entering a code or pressing a specific button that calls that unit, depending on the video intercom system installed.

Different types of video intercom entry systems

The basic premise of any commercial or business intercom system with video functionality is to allow building residents to control who accesses their property with visual verification. In traditional door video intercom systems, each substation must be hard-wired to the intercom doorbell in order for the door release mechanism to work.

However, advances in technology have started to replace wired intercoms with video systems with more flexible options. Though there are several different styles of video intercom system available, some varieties are better-suited to certain budgets, needs and use cases.

IP video intercom systems

An IP intercom with camera functionality describes any intercom network that operates over the internet, with IP standing for Internet Protocol. These systems are often able to connect to existing IP data networks or via Power over Ethernet (PoE) cabling, meaning no additional wiring work will be required during installation.

IP door access control systems like IP video intercoms are commonly utilized in offices and multi-tenant complexes. When connected to a high-speed corporate data network, the video signals sent between visitors and residents are often protected by advanced security features and reliably maintained by IT staff.

These configurations can also be protected using end-to-end encryption and other additional security features, helping company IT and security teams to develop comprehensive cyber and physical security strategies to help better protect a business’ internal systems and important data networks.

Wireless video intercom doorbell

Wireless video intercom systems are becoming a popular alternative to traditional wired video intercoms. An ideal entry point management solution for situations in which extensive wiring work may be too time-consuming or expensive to carry out, wireless video intercom systems are particularly suited for use in areas where no permanent structural work will be required.

A wireless video intercom system with door release uses Wi-Fi to establish a connection between the internal and external components of the network, meaning residents must have a strong and reliable Wi-Fi connection and a respective mobile app in order to effectively transmit video signals.

Cloud-based video intercoms

Cloud-based video entry systems can be configured as part of a wired or a wireless intercom, with the main benefit of these networks being the ability for administrators to effectively manage the system remotely regardless of whether they’re currently on-site.

By connecting with a cloud-based video intercom door release management portal, security teams and property owners are able to access live camera feeds, edit permissions and engage with any additional security features that may be installed in the property via a secure Internet connection, allowing for 24 / 7 monitoring of commercial and residential buildings.

Cloud-based intercoms enable security teams to manage entry permissions without being physically present, which is especially helpful in routing after-hours requests for late meetings, maintenance staff, deliveries and contractors.

Video intercom that works with iPhone and smart-device apps

Like cloud-based video intercom networks and IP intercom systems, many modern configurations come equipped with their own dedicated smart-device applications. Once connected to the internet, these can be used to manage, adjust and operate the hardware components of a video intercom installation.

These configurations provide all the same features as a hardware-based video doorphone system, like making and receiving video calls, accessing live camera feeds and editing settings, with the added convenience of this functionality always being accessible via the user’s own personal device.

Cellphone network video intercom systems are commonly marketed towards residential use, with the convenience of tenants being able to grant property access for visitors, delivery couriers and outside vendors without being home. These intercoms can also be effective when deployed in retail and office environments as they require very little technical knowledge to effectively operate, and relieve the burden on security staff for constant visitor management.

The components of a door video intercom system

Whether your property uses a wireless or wired video camera intercom system, it’s likely that the network will consist of the same fundamental components. These include a door entry reader, a camera, some form of monitoring screen and a door locking mechanism.

Readers for video intercoms

The main focal point of a front door video intercom system with camera is usually the reader unit: a device that features an integrated camera (a video intercom reader), a touchscreen or keypad, a monitor plus a microphone, speaker and buzzer or doorbell. This device is often referred to as the base station and will be installed at the entry point.

Some basic models may only feature a video intercom doorbell, or a wireless video intercom doorbell and monitor, with an additional commercial keypad reader or other reader needing to be installed to manage access control systems and connect to the door locks.

To eliminate additional devices for a video intercom installation, an all-in-one reader and video intercom doorbell is a smart investment. These devices support authorized user credentials to unlock the door, with the added benefit of a built-in camera and doorbell activation for visitors without credentials.

Advanced video intercom entry systems often feature touchscreen directories used to navigate between multiple occupants and contact points within the building, helping visitors to search for specific contacts. These systems are commonly found installed in corporate buildings, offices and modern apartment blocks.

Regardless of how complex the door entry reader is, its main purpose is to allow visitors to send a request to the building occupant which can then be used to initiate a 1 or 2 ‑way video intercom call.

Camera system

Connected to the door entry reader will be an integrated video camera. This device will be capable of sending live video footage to the building occupant either via internal wiring or a Wi-Fi connection.

It’s important to choose the best video intercom systems capable of recording high-definition footage to ensure that the occupant always has a clear image of the visitor. Further considerations such as night vision and low-light recording settings are worth looking into if the system is intended to be used at all hours.

Additional features to look for include motion detection for triggering camera intercom system recording, plus weather and impact resistance for door entry video intercom devices that are installed outside.

Recording device

To get the most out of a door intercom with camera functionality, the system should be capable of recording and storing video footage and audio within its own dedicated video management software, or with on-device storage. This feature allows property owners to analyze past footage and images, which can then be used to review potential intrusion events and develop more effective security protocols.

Video management solutions can be designed to either store footage locally on a computer server or be integrated alongside a cloud-based platform. The latter option presents several unique benefits such as the ability to view footage remotely and automatic file sync to prevent data loss.

Monitoring system for intercoms with video

Any front video door intercom system with camera functionality needs to be equipped with a real-time monitoring system that can be accessed by tenants. For a single receptionist or security desk, this can consist of a single hardware monitor or smart device. However, video doorbell systems for multi-occupant configurations will require either several wired substations to be installed in each office or unit, or an interconnected web app that’s accessible to all tenants.

Though video intercom monitor stations are still commonly used in commercial settings, Android and iPhone video intercom systems are becoming increasingly popular, as this configuration can help to decrease overall installation costs by removing the necessity for physical monitors to be wired into the building.

Smart-device monitoring also allows occupants to view and access the intercom system remotely, providing a higher degree of flexibility. Plus, as most people are familiar with app-based interfaces, less training is required to ensure that residents are able to properly make use of the intercom system.

Call routing

One of the most challenging aspects of a video intercom system is making sure visitors can reach the correct person. Many IP video intercoms feature a directory that visitors can scroll through to find the person they want to see. While convenient and easy to use, this can pose security risks for anyone who may not want their name or business publicly listed.

Voice-activated video door entry systems utilize audio to route visitor calls instead. This type of system leverages artificial intelligence to determine who visitors are there to see, and route the calls accordingly. These types of smart front door video intercoms can actively respond to visitor requests to speak to the front desk, call a specific tenant, or leave a voicemail if no one is available.

Intercoms: Choosing the Right System in 2025

Property managers and landlords today are quick to realize that outdated intercoms aren’t just inconveniences–they’re actively costing money through increased security breaches and tenant turnover. Choosing the right intercom system in 2025 is, therefore, crucial for your property, tenant satisfaction, and peace of mind. With the right access control technology, you can manage security at your fingertips. Throughout this guide, we’ll explore new-age intercoms, their capabilities, use-cases, and how they boost your property’s bottom line.

Table of Contents

• What are Intercoms?
• Types of Intercoms By Connectivity
• Types of Intercoms by Use
• Components of Intercom Systems
• Key Features to Consider When Choosing the Right Intercom System
• Installation of Intercom Systems
• Let’s Wrap Up
• Why Swiftlane is the Smart Intercom Choice for Your Property in 2025
• Frequently Asked Questions: Choosing Your 2025 Intercom System

Suggested Posts:

• Biometric Access Control: What It Is and Why You Need It
• Best Intercom Systems (2025) – Top Picks for Every Type
• Salon Suite Access Control: The Ultimate Guide for Owners

What are Intercoms?

Intercoms are communication devices that enable two-way conversations at entry points and help you manage access control in residential, commercial, and industrial settings. Their capabilities have evolved over time to enhance their functionality and user experience.

Types of Intercoms By Connectivity

• Wired Intercoms:
  The most traditional intercom type, wired intercoms rely on physical cabling to connect the intercom at the entrance to individual substations (receiving hardware in each tenant’s home). While wired intercoms offer the most robust connection, they can be complex to install and may require running wires through walls and ceilings.
• Wireless Intercoms:
  Wireless systems are more preferred today because they use radio frequencies or Wi-Fi to establish communication. They are easier to install and cost-effective, especially for locations where unit-to-unit wiring is not feasible. However, wireless systems do not have as reliable a connection as wired intercoms.
• Networked Intercoms:
  These systems utilize an IP network (LAN or WAN) to connect the master station to the substations. These systems are more flexible and can support advanced features like remote access and integration with existing security systems. Such intercoms are also more scalable and can be used across multiple buildings or locations.

Types of Intercoms by Use

Different environments have different requirements. People demand unique access control features for their workplace as opposed to their residence. Here are some popular use cases for intercoms:

• Home intercoms are placed at front entrances or garages to connect with visitors, help, or delivery people. They are also sometimes used for surveillance and may include video capabilities for added security.
• Office intercoms, on the other hand, help facilitate access to authorized personnel and restrict unauthorized entry.
• Intercom systems can provide parents with peace of mind when monitoring their infants, allowing them to monitor them from anywhere in the house.
• Commercial, industrial, and school intercoms offer secure access control and communication between staff and visitors, ensuring a safe environment.
• Apartment or residential intercoms, meanwhile, enable secure access to individual units and facilitate communication between residents and visitors.

Components of Intercom Systems

Intercom systems have various components that work together to enable seamless communication and access control. Some of the key components include:

• Intercoms: These serve as the central hub of the intercom system. They are usually placed at the front entrance or in lobbies, and are the point of contact with residents.
• Receivers: These are the individual communication points placed in tenants’ homes where they can respond to visitor calls. In 2025, though, you would hardly find these anymore as evolving technology is rapidly replacing such bulky hardware with mobile applications.
• Access control devices: These include key fobs, cards, etc, which are handled by residents and allow for secure entry and exit

Key Features to Consider When Choosing the Right Intercom System

Choosing the right intercom system in 2025 requires you to check a few vital boxes:

• Video capabilities
• Remote door unlock
• Intercom callback capability
• Live view snapshots
• Multi-tenant support
• Device compatibility with existing building infrastructure
• User-friendliness

By evaluating these key factors against your property’s requirements, you can make an informed decision and select an optimal intercom system.

Video Capabilities

Video capability is an essential feature in modern intercom systems. It provides an added layer of security and convenience by allowing users to visually confirm the identity of visitors before granting access.

Remote Door Unlock

Remote door unlock is another crucial feature when selecting an intercom system. This functionality enables users to grant access to their property from anywhere without being physically present through a mobile application or a web/cloud-based dashboard.

Intercom Callback

Callback is a useful feature that allows users to return missed calls from visitors and ensure a timely response. This feature can be particularly helpful in situations where a visitor, such as a delivery person, may have called the intercom while the user was away or unable to answer.

Live View Snapshots

Live view snapshots provide real-time images of visitors, offering an additional layer of security and peace of mind. This can be particularly useful in situations where audio communication may not be sufficient to verify the visitor’s identity. When choosing the right intercom system, look for one that offers live view snapshots for enhanced security.

Number of Tenants/ Units

When selecting an intercom system, it is essential to consider whether a multi-tenant or single-tenant system is more suitable for your needs. Multi-tenant systems are designed for use in buildings with multiple units or tenants, allowing visitors to search a directory of tenants and place a call to their respective apartment units. Single-tenant systems, on the other hand, provide each user with a unique software that is not shared with other users.

Number of Devices Supported

The number of devices supported by an intercom system directly impacts its scalability and flexibility. Systems with more supported devices can accommodate more users and devices, offering greater versatility and adaptability. This can be particularly important in settings where multiple users or devices need to be connected to the intercom system, such as apartment buildings or commercial spaces.

Fixed Receivers vs Bring your own device (Phones, Tablets, Computers)

Device compatibility is an important factor to consider when selecting an intercom system. Some systems come with fixed receivers, which are dedicated devices that serve as the communication point for the intercom system. Alternatively, bring your own device (BYOD) systems allow users to connect to the intercom using their own devices, such as smartphones, tablets, or computers.

BYOD systems offer more flexibility and convenience, as users can interact with the intercom system using the devices they already own. However, fixed receivers may provide greater security and reliability. Assess your needs and preferences to determine which option is best for you.

Night Vision

Night vision capability is essential for intercom systems, especially in low-light conditions. With night vision, users can clearly see visitors even in the dark, ensuring security and peace of mind at all times.

User-Friendliness

Systems that are easy to use and navigate, not only provide a better user experience but also ensure efficient operation and seamless communication. Factors contributing to user-friendliness include intuitive interfaces, clear instructions, and compatibility with various devices.

Installation of Intercom Systems

Proper installation and ongoing maintenance of intercom systems aren’t just recommended—they’re essential for getting the most from them. Let’s explore what you need to know to keep your system running optimally.

• Intercom Type: Different systems (audio, video, wireless, or wired) have distinct installation requirements. Video intercoms require camera positioning for optimal visibility, while wireless systems need strategic placement to ensure strong signal transmission.
• Building Structure Compatibility: Your building’s age and construction can significantly impact installation. Older buildings may require additional wiring, while modern structures might already have compatible infrastructure.
• System Size and Complexity: Multi-unit buildings require more extensive planning than single-family homes. Consider the number of entry points, communication units, and potential expansion needs.
• Location Considerations: Outdoor components must withstand varying temperatures and attacks by vandals, while indoor units need positioning for user convenience.

As encouraged as you might feel about installing your intercom system yourself, we’ve analyzed that professional installation is often worth the investment, particularly for complex systems.

Experts bring the knowledge needed to address potential issues before they become problems, and make sure your system is ready from the get-go.

Let’s Wrap Up

Choosing the right intercom system in 2025 is imperative for building security. By understanding the different types of intercom systems, their components, and key features, you can choose the perfect system to meet your specific needs.

Whether for a single-family home, an apartment building, a commercial space, or an educational institution, an intercom system can become a valuable investment for your property that adds a security layer and boosts convenience for all occupants.

Why Swiftlane is the Smart Intercom Choice for Your Property in 2025

As highlighted earlier, outdated intercom systems are more than just a nuisance; they are synonymous with liabilities, security risks, and a higher tenant turnover.

When it comes to selecting an intercom system that delivers on all fronts—security, convenience, and cutting-edge technology—Swiftlane stands out as a market leader in 2025.

Properties upgrading to Swiftlane report saving between $4,000 and $5,000 per year on average by mitigating package theft, removing POTS lines, and more. After implementing Swiftlane, Greene Luxury Apartments has achieved rent premiums 27% higher than the market average.

Let’s explore why property managers and building owners nationwide are switching to Swiftlane’s comprehensive access control solutions.

Swiftlane’s Core Features

Reliable and Remote Access

A 2-way video calling feature allows visual verification of guests before granting entry. With the highly-rated Swiftlane mobile application’s remote management functionality, you no longer need to be on-site to review and grant visitor entry. In fact, you can create and provide one-time PINs to expected guests on the go.

BYOD model

Swiftlane fully embraces the Bring Your Own Device (BYOD) model, allowing tenants to use their existing smartphones and tablets as the primary interface for the intercom system. This eliminates the need for installing and maintaining bulky, often outdated, and costly dedicated hardware receivers within each unit – a common pain point mentioned earlier regarding older systems.

Multi-Tenant Management, Powered by Cloud

Using Swiftlane’s cloud-based dashboard, you can manage access permissions, add or remove users, monitor activity, and configure settings for a single building or an entire portfolio of properties – all in the same place.

Flexible & Secure Access for Everyone

Recognizing that residents have diverse needs and preferences, Swiftlane provides a multi-modal access approach. Beyond the mobile app, options include touchless face recognition, PIN codes, voice commands, QR codes, key cards, and fobs.

Built to Last & Secure by Design

The SwiftReader X boasts the highest impact-resistance rating–IK10, safeguarding the investment against potential vandalism. Weatherproofing rated at IP65 ensures that your intercom operates reliably in harsh outdoor conditions.

Always Protecting Your Data

The platform employs end-to-end encryption for communications and data storage, and has achieved SOC 2 certification. This demonstrates compliance with rigorous third-party standards for security, availability, processing integrity, confidentiality, and privacy. The face recognition feature is strictly optional, and transparent privacy policies ensure users understand how their data is used and protected.

Ready to elevate your property’s security, efficiency, and appeal? Get a free quote today to discover how Swiftlane can provide a tailored solution for your building’s specific needs in 2025 and beyond.

Frequently Asked Questions: Choosing Your 2025 Intercom System

Navigating the intercom market can be complex. Here are answers to some common questions property managers have when selecting a system in 2025.

What are the most important features to look for in an apartment intercom system in 2025?

When choosing the right intercom system in 2025, prioritize systems that offer high-definition (HD) video, remote access via a well-designed mobile app, and multiple access methods, such as mobile credentials, PIN codes, facial recognition, and traditional key fobs or cards. Cloud-based management platforms additionally help property managers track and manage access events on the go.

Is a wired or wireless intercom system better for my building?

While there isn’t a single “better” option since the ideal choice depends on your property’s specific circumstances and priorities, here’s our take on what’s “generally” better.

• Wired Systems – Go for wired systems if you want a highly reliable connection, and do not have a smooth Wi-Fi or cellular signal. On the flipside, they can be invasive and expensive for older constructions.
• Wireless Systems (typically IP-based using Wi-Fi or Cellular): Go for wireless systems if you want a quicker and simpler installation that costs less. They are more scalable and offer modern capabilities, such as integration with mobile apps, remote management, and cloud connections. They may become a hassle in areas with poor signal quality and require ongoing maintenance, as well as a subscription fee.

How much does installing a modern intercom system typically cost?

The cost of installing a modern intercom system varies widely based on numerous factors, making a single price point difficult to define. Key cost drivers include the type of system (wired systems cost more), features (advanced capabilities cost more), number of buildings/ entryways, and extent of retrofitting for older buildings.

What are the main benefits of a smart video intercom for property managers?

Smart video intercom systems skyrocket your building’s security by helping you visually verify identity (2-way video) before granting entry, store access event logs in cloud-based portals, and provide a clear audit trail. They also offer remote management through mobile apps and multiple access methods to suit the convenience of each resident. Ultimately, smart video intercoms also eliminate costs and increase NOI for your property by eliminating the use of expensive phone lines.

How can I ensure the security and privacy of a video intercom system?

Choose systems that utilize strong encryption methods (like TLS) to protect data both when it’s being transmitted and when it’s stored. Read privacy policies and find what data is being collected (especially sensitive biometric information) and with whom it might be shared. Always buy from vendors who have third-party security certifications, such as SOC 2, like Swiftlane SwiftReader. These certifications indicate that the vendor adheres to stringent security standards regarding data handling and privacy practices.

How much does it cost to install an intercom system in 2025?

Intercom system costs in 2025 typically range from $1,500 to $7,000 for installation, depending on the building’s size and system complexity, with wireless systems generally costing less than wired systems. Apart from installation, you may also pay monthly subscription costs for storage, cloud services, etc.

How long do modern intercom systems last before needing replacement?

Modern intercom systems installed in 2025 typically last 7 to 10 years. Wired systems may have longer hardware lifespans (10-15 years), but often become functionally obsolete due to a lack of modern features. Cloud-based systems offer regular software updates that extend functional lifespan without hardware replacement. Factors affecting longevity include installation quality, environmental conditions, and usage volume.

Upgrade Your Building Security

Get in touch with a Swiftlane specialist for more information on the best access control and video intercom solution for your building.

https://www.avigilon.com/blog/video-intercom-systems

https://swiftlane.com/blog/intercoms-guide/